ABEN Webcasts

Commercial Insurance Issues that Cause Heartburn

8:00 AM - 10:55 AM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

Commercial Insurance Coverages, Court Cases and Chaos

12:00 PM - 2:55 PM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

Understanding Surplus Lines - The Weird, Whacky and Just Plain Strange

2:00 PM - 4:56 PM

This course will review and discuss some of the common principles, definitions and concepts regarding surplus lines insurance.  Click here to register

Understanding and Avoiding E&O Claims in an Independent Insurance Agency

3:00 PM - 6:10 PM

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...

ABEN Webcasts

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

9:00 AM - 11:59 AM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

To Simply Comply or Truly Excel Ethically

9:00 AM - 9:57 AM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

Commercial Insurance Coverages, Court Cases and Chaos

12:00 PM - 2:55 PM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

Claims - Made Policies - The Most Dangerous Insurance Policies

12:00 PM - 12:56 PM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

12:00 PM - 2:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

What's Ethics Got to Do With It?

12:15 PM - 1:14 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

An Insurance Horror Story - Hoarders

3:00 PM - 4:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

3:00 PM - 5:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

ABEN Webcasts

Insuring Truckers

8:00 AM - 11:02 AM

This course will cover all the main exposures faced by truckers and the coverages needed to protect them.  Click here to register

Agency Coverage Standards: Putting the Pieces Together

9:00 AM - 10:56 AM

This course will discuss the need for agencies to set Agency Coverage Standards in order to provide better coverage for their clients and provide some E&O protection for the agency.  Click here to register

COVERAGE ESSENTIALS: Homeowners Part 1 – Policy Definitions, Liability Coverage and Policy Conditions

9:00 AM - 11:57 AM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. This session focuses specifically on the liability coverage provided under the policy as well as eligibility, definitions, and policy conditions. The ...

Farm Property Coverage for the Small or Hobby Farmer – An Overview

11:00 AM - 12:55 PM

U.S. agriculture and rural life underwent a tremendous transformation in the 20th century. Up to and including the early 20th century, agriculture was incredibly labor intensive. It took place on many small, diversified farms in rural areas and its ...

Steering the Business Auto Policy – Covered Autos and Who is an Insured

11:00 AM - 12:57 PM

There are three(3) big questions in determining liability coverage under the Business Auto Policy? 1: Is the auto a covered auto? 2: Is the person or entity involved an insured? 3: Do any exclusions/limitations apply? This seminar will examine ...

COVERAGE ESSENTIALS: Homeowners Part II - Property Coverages

12:00 PM - 2:59 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. In this session focuses specifically on the property coverage provided under the policy. The material is based on ISO's Homeowners 3 - Special Form HO ...

Business Income Made Easy

1:00 PM - 3:56 PM

Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...

Farm Property In Depth – Dwelling, Private Structures and Household Personal Property

1:00 PM - 2:54 PM

According to a 2023 U.S. Department of Agriculture (USDA) study, average farm size in the U.S. is 464 acres. The vast majority of these farms are owned and controlled by individuals and families. As such, farm insurance needs are more consistently ...

Legacy Blueprint: Crafting Tomorrow's Agency Today

1:00 PM - 4:54 PM

In an industry where evolution is as certain as change, passing the baton from one generation to the next should be seamless and strategic. Dive deep into the intricacies of agency perpetuation planning at this must-attend session. We'll not only ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

3:00 PM - 5:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

Farm Property – Vital Endorsements For the Small or Hobby Farmer

3:00 PM - 4:56 PM

Property and liability forms available for the agribusiness client are risk finance tools, typically developed for the ‘average’ risk in this industry. As insurance professionals, we understand that very few of the clients with whom we work are ...

ABEN Webcasts

Advanced Investigative & Anti-Fraud Techniques for Insurance Agents

8:00 AM - 9:43 AM

In this session, Stacey Giulianti will review the extent of the problem of property insurance fraud in Florida, including statistics on fraud; fraud indicators for a variety of peril types; legal elements of each crime; and an agent’s role in ...

Insuring Coastal Exposures

8:00 AM - 10:56 AM

Coastal exposures present unique challenges for insurance agents and carriers. This course will review some of those challenges in homeowners insurance, commercial property insurance, condominium coverages, business income, flood, and wind. Also ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

9:00 AM - 12:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Guiding Tenets of Ethical Leadership

11:00 AM - 12:01 PM

Many things play into what individuals consider as "ethical", yet some foundational principles of ethical behavior stand the test of time and even technology. This session includes timeless guiding principles of tried and true leadership ethics as ...

Valuation Considerations in the Commercial Property Form

11:00 AM - 12:59 PM

There are many different ways that commercial property can be valued under the Building and Personal Property Coverage form. While Actual Cash Value and Replacement Cost are the most common, they may not always be the best choice for the insured. This ...

Adding Value In Personal Lines

12:00 PM - 2:57 PM

Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...

Organizational Culture - The Solution for Creating an Ethical and Productive Agency

12:00 PM - 2:55 PM

Most ethics courses are reactive rather than proactive.  This course attacks the ethical discussion with a unique twist.  Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...

Could Your Ethics Be Stunting Your Growth?

1:00 PM - 1:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

3:00 PM - 6:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

3:00 PM - 4:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

ABEN Webcasts

An Hour Of True Crime - Wrong Way Driver

8:00 AM - 8:57 AM

This course will discuss a four car accident which resulted in multiple fatalities.  Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss.  Click here to register

Lloyd’s: Insurance Marketplace to the World

8:00 AM - 9:54 AM

An in depth look at the history, structure, governance and performance of the world’s oldest insurance market. The presentation provides an overview of the global market and focuses on the US market with details on distribution and lines of business. ...

Coverage Concerns for App/Web-Based Services

10:00 AM - 11:49 AM

In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...

Difficult Coverage Determinations

12:00 PM - 1:46 PM

The automobile insurance industry is always evolving, with issues such as residency in a telecommuting world, ride-share exclusions, and rental car coverages provoking new case law. Florida as a venue has its challenges, with a high number of ...

The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t

12:00 PM - 2:57 PM

The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...

What a Crime - Understanding Crime Insurance

12:00 PM - 2:57 PM

This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...

Demystifying the Business Auto Coverage Form

3:00 PM - 5:56 PM

The Business Auto Policy (BAP) is the 'go to' coverage form for our clients who have liability and physical damage exposures. Protection for autos owned by, used by and even those autos not owned by our clients, but for whom they have vicarious ...

ABEN Webcasts

Exploring Personal Auto Claims & Coverage Scenarios

9:00 AM - 12:00 PM

This course consists of 18 personal auto claims and coverage scenarios. Using the ISO PP 00 01 09 18 Personal Auto Policy, students will review the policy provisions to determine if the loss or situation is covered. There will also be a discussion of ...

Flood Insurance: Beyond The Fundamentals

9:00 AM - 11:55 AM

For over 50 years the National Flood Insurance Program (NFIP) has played a key role in helping Americans protect the lives they’ve built from floods. The program is a critical and dependable resource for homeowners and businesses nationwide. It plays ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

12:00 PM - 3:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

E&O Risk Management - Meeting the Challenge of Change

2:00 PM - 4:54 PM

This course is designed to provide insurance agents with essential knowledge and strategies to minimize their exposure to Errors and Omissions (E&O) claims. Participants will engage in a thorough exploration of critical concepts, including: ...

CGL & the Contractor: Traps & Tricks

3:00 PM - 5:58 PM

This course deals with the ISO CGL as it applies to contractors. Included in the discussion will be a discussion of the insurance and non-insurance remedies for the coverage gaps. Emphasis will be on increased awareness, loss reduction, and increased ...

Understanding Trucking & Motor Truck Insurance

3:00 PM - 5:01 PM

Trucking coverage and Motor Carrier coverage are very similar, but each is designed for different types of risks and somewhat different operations. This session focuses on the similarities of these coverage forms as well as the differences between ...

ABEN Webcasts

Personal Lines Issues That Keep You Up at Night

8:00 AM - 9:56 AM

Course Description: Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct.  This course will take a detailed look at some of the more common ...

Additional Insureds and Contractual Liability

9:00 AM - 9:55 AM

This session is designed to show how contractual liability differs from additional insured status and how the two interact in the general liability policy. Click here to register

A Walk Around The Farm – Farm Liability Considerations

10:00 AM - 11:48 AM

This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.  Click here to register

Issues in Construction Bonds

10:00 AM - 12:48 PM

  This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry.  The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

12:00 PM - 1:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

A Walk Around The Farm – Farm Property Considerations

1:00 PM - 2:45 PM

This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program.  Even though many carriers do not use ISO forms in ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

2:00 PM - 5:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

ABEN Webcasts

If It Moves On The Farm – It Presents A Risk

10:00 AM - 11:46 AM

Items which move present substantial risk to our clients.  Whether an item is mobile under its own power or is provided mobility via another method, the exposures are real and dramatic.  This presentation will address the exposures associated with ...

Ethics for Insurance Professionals

11:00 AM - 1:05 PM

This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent.   Click here to register

Insurance Issues with the Remote Workforce

12:00 PM - 1:56 PM

If insuring the huge amount of Home-Based businesses that start each year was not hard enough, COVID-19 has added to this trend.  Businesses today are utilizing employees working from home to increase efficiency as well as reduce overall costs.  With ...

Farm and Insurance Issues - Top Ten Cases of the Last Decade (Or So)

12:00 PM - 2:07 PM

The theme is simple; the cases and principles are not.  This is a quick-moving survey of the most important agriculture and farm-related insurance decisions in the last ten years or so.  After a brief introduction, the seminar will involve presenting ...

Introduction to Surplus Lines

1:00 PM - 1:56 PM

This session is designed to provide basic information about requirements involving surplus lines business in Texas. It will also address some common coverage limitations that are found in Surplus Lines policies.  Click here to register

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

4:00 PM - 6:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

ABEN Webcasts

Cyber 101: The Basics of Cyber Insurance

8:00 AM - 9:03 AM

This hour of continuing education is designed to be introduction to the basics of insuring cyber risks. It is designed for producers who are not familiar with the coverage and the basic contours of the risk that insureds have. Click here to register

What To Do With Rental Cars

8:00 AM - 10:57 AM

This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register

Power of Prevention: Agency Risk Management Essentials of Management

9:00 AM - 12:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Preparing for Contracts and Contractual Risk Transfer

9:00 AM - 11:05 AM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

9:00 AM - 11:01 AM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Agritourism Insurance and Risk Management

10:00 AM - 12:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

Are You Smarter than an Underwriter? 7 Simple Underwriting Questions No One Asks

11:00 AM - 12:56 PM

Let's be clear & this is only a SMALL sampling of simple underwriting and exposure questions agents and underwriters fail to ask! There are dozens more simple, common-sense questions that are often skipped - why remains a mystery. In this session ...

Cannabis 101

12:00 PM - 2:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

Power of Prevention: Agency Risk Management Essentials of Sales

1:00 PM - 4:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Insureds: Who, When and Why

1:00 PM - 3:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

To Simply Comply or Truly Excel Ethically

3:00 PM - 3:57 PM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

ABEN Webcasts

The Harsh Reality of Condominium Ownership - An Insurance Perspective

8:00 AM - 9:56 AM

One of the most difficult tasks an owner of a condominium has is to determine the insurance needed for their investment.  This course will break down three issue that are necessary in determining insurance coverage needed: State Condominium ...

Looking into the Future of Workers' Compensation

8:00 AM - 9:43 AM

As injuries decrease and insurance carriers remain profitable, Workers’ Compensation Insurance market is currently in a good place. However, storm clouds are on the horizon as looming risks threaten the market. In this session, you will learn more ...

New(er) Power on the Farm: Wind, Solar, Methane, Biomass

10:00 AM - 11:51 AM

This class will review the various renewable energy options available to our farm and ag accounts.  We will examine the benefits and challenges of the use of wind, methane, solar and biomass on the farm.  What are the risk management considerations ...

Garage Operations, Valet Parking, Storage Facilities and Similar Auto Risks - Vital Coverage Considerations

12:00 PM - 2:57 PM

Businesses whose operations require that they take customers’ autos into their care, custody or control have unique exposures. Their legal liability associated with bodily injury and/or property damage to a third party while in possession of these ...

Setting Business Income Limits: It’s Easier Than You Think!

12:00 PM - 12:56 PM

This course will show agents the factors needed to set the proper Business Income limits for their clients. The coinsurance method, Maximum Period of Indemnity, and Monthly Limit of Indemnity methods will be addressed.   Click here to register

Insuring Drones and Modern Transit Risks

12:00 PM - 1:52 PM

From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...

Valuation Considerations in the Commercial Property Form

1:00 PM - 2:59 PM

There are many different ways that commercial property can be valued under the Building and Personal Property Coverage form. While Actual Cash Value and Replacement Cost are the most common, they may not always be the best choice for the insured. This ...

Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider

3:00 PM - 6:02 PM

The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...

ABEN Webcasts

Business Income Made Easy

7:00 AM - 9:56 AM

Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...

Understanding Trucking & Motor Truck Insurance

7:00 AM - 9:01 AM

Trucking coverage and Motor Carrier coverage are very similar, but each is designed for different types of risks and somewhat different operations. This session focuses on the similarities of these coverage forms as well as the differences between ...

CGL & the Contractor: Traps & Tricks

9:00 AM - 11:58 AM

This course deals with the ISO CGL as it applies to contractors. Included in the discussion will be a discussion of the insurance and non-insurance remedies for the coverage gaps. Emphasis will be on increased awareness, loss reduction, and increased ...

Agency Coverage Standards: Putting the Pieces Together

11:00 AM - 12:56 PM

This course will discuss the need for agencies to set Agency Coverage Standards in order to provide better coverage for their clients and provide some E&O protection for the agency.  Click here to register

Exploring Personal Auto Claims & Coverage Scenarios

12:00 PM - 3:00 PM

This course consists of 18 personal auto claims and coverage scenarios. Using the ISO PP 00 01 09 18 Personal Auto Policy, students will review the policy provisions to determine if the loss or situation is covered. There will also be a discussion of ...

Steering the Business Auto Policy – Covered Autos and Who is an Insured

1:00 PM - 2:57 PM

There are three(3) big questions in determining liability coverage under the Business Auto Policy? 1: Is the auto a covered auto? 2: Is the person or entity involved an insured? 3: Do any exclusions/limitations apply? This seminar will examine ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

2:00 PM - 5:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

ABEN Webcasts

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

8:00 AM - 11:07 AM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Additional Insureds and Contractual Liability

11:00 AM - 11:55 AM

This session is designed to show how contractual liability differs from additional insured status and how the two interact in the general liability policy. Click here to register

Issues in Construction Bonds

12:00 PM - 2:48 PM

  This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry.  The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships ...

Personal Lines Issues That Keep You Up at Night

12:00 PM - 1:56 PM

Course Description: Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct.  This course will take a detailed look at some of the more common ...

A Walk Around The Farm – Farm Liability Considerations

1:00 PM - 2:48 PM

This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.  Click here to register

Power of Prevention: Agency Risk Management Essentials of Service

1:00 PM - 4:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

1:00 PM - 3:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

2:00 PM - 3:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

A Walk Around The Farm – Farm Property Considerations

4:00 PM - 5:45 PM

This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program.  Even though many carriers do not use ISO forms in ...

ABEN Webcasts

What a Crime - Understanding Crime Insurance

8:00 AM - 10:57 AM

This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...

Demystifying the Business Auto Coverage Form

9:00 AM - 11:56 AM

The Business Auto Policy (BAP) is the 'go to' coverage form for our clients who have liability and physical damage exposures. Protection for autos owned by, used by and even those autos not owned by our clients, but for whom they have vicarious ...

An Hour Of True Crime - Wrong Way Driver

10:00 AM - 10:57 AM

This course will discuss a four car accident which resulted in multiple fatalities.  Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss.  Click here to register

Coverage Concerns for App/Web-Based Services

12:00 PM - 1:49 PM

In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...

Lloyd’s: Insurance Marketplace to the World

12:00 PM - 1:54 PM

An in depth look at the history, structure, governance and performance of the world’s oldest insurance market. The presentation provides an overview of the global market and focuses on the US market with details on distribution and lines of business. ...

Difficult Coverage Determinations

2:00 PM - 3:46 PM

The automobile insurance industry is always evolving, with issues such as residency in a telecommuting world, ride-share exclusions, and rental car coverages provoking new case law. Florida as a venue has its challenges, with a high number of ...

The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t

3:00 PM - 5:57 PM

The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...

ABEN Webcasts

Organizational Culture - The Solution for Creating an Ethical and Productive Agency

8:00 AM - 10:55 AM

Most ethics courses are reactive rather than proactive.  This course attacks the ethical discussion with a unique twist.  Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

9:00 AM - 12:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

9:00 AM - 10:03 AM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

9:00 AM - 10:08 AM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

Advanced Investigative & Anti-Fraud Techniques for Insurance Agents

10:00 AM - 11:43 AM

In this session, Stacey Giulianti will review the extent of the problem of property insurance fraud in Florida, including statistics on fraud; fraud indicators for a variety of peril types; legal elements of each crime; and an agent’s role in ...

E&O Risk Management - Meeting the Challenge of Change

10:00 AM - 12:54 PM

This course is designed to provide insurance agents with essential knowledge and strategies to minimize their exposure to Errors and Omissions (E&O) claims. Participants will engage in a thorough exploration of critical concepts, including: ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

12:00 PM - 3:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Insuring Coastal Exposures

12:00 PM - 2:56 PM

Coastal exposures present unique challenges for insurance agents and carriers. This course will review some of those challenges in homeowners insurance, commercial property insurance, condominium coverages, business income, flood, and wind. Also ...

Guiding Tenets of Ethical Leadership

1:00 PM - 2:01 PM

Many things play into what individuals consider as "ethical", yet some foundational principles of ethical behavior stand the test of time and even technology. This session includes timeless guiding principles of tried and true leadership ethics as ...

Flood Insurance: Beyond The Fundamentals

1:00 PM - 3:55 PM

For over 50 years the National Flood Insurance Program (NFIP) has played a key role in helping Americans protect the lives they’ve built from floods. The program is a critical and dependable resource for homeowners and businesses nationwide. It plays ...

Adding Value In Personal Lines

3:00 PM - 5:57 PM

Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...

Could Your Ethics Be Stunting Your Growth?

3:00 PM - 3:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

ABEN Webcasts

Additional Insureds - Misery Awaits!

8:00 AM - 9:56 AM

This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them.  Click here to ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

9:00 AM - 11:59 AM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

Commercial Property Claims, Coverages, and Consequences

10:00 AM - 12:56 PM

This course will examine how the Commercial Property policy responds to a claim using real-life claims scenarios. We will also review "what went wrong" in some situations and how to be sure your insureds are properly covered.  Click here to register

COVERAGE ESSENTIALS: Homeowners Part 1 – Policy Definitions, Liability Coverage and Policy Conditions

12:00 PM - 2:57 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. This session focuses specifically on the liability coverage provided under the policy as well as eligibility, definitions, and policy conditions. The ...

Flood Insurance 2.0

12:00 PM - 2:57 PM

This course will examine the history, products & policies, general rules, claims process, and rating procedures of the Flood Insurance policy. The course also reviews the most recent NFIP changes.  The flood course meets the requirements of the ...

Insuring Truckers

12:00 PM - 3:02 PM

This course will cover all the main exposures faced by truckers and the coverages needed to protect them.  Click here to register

COVERAGE ESSENTIALS: Homeowners Part II - Property Coverages

3:00 PM - 5:59 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. In this session focuses specifically on the property coverage provided under the policy. The material is based on ISO's Homeowners 3 - Special Form HO ...

Legacy Blueprint: Crafting Tomorrow's Agency Today

3:00 PM - 6:54 PM

In an industry where evolution is as certain as change, passing the baton from one generation to the next should be seamless and strategic. Dive deep into the intricacies of agency perpetuation planning at this must-attend session. We'll not only ...

ABEN Webcasts

An Insurance Horror Story - Hoarders

7:00 AM - 8:55 AM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

Commercial Insurance Coverages, Court Cases and Chaos

8:00 AM - 10:55 AM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

Claims - Made Policies - The Most Dangerous Insurance Policies

8:00 AM - 8:56 AM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

Farm Property – Vital Endorsements For the Small or Hobby Farmer

9:00 AM - 10:56 AM

Property and liability forms available for the agribusiness client are risk finance tools, typically developed for the ‘average’ risk in this industry. As insurance professionals, we understand that very few of the clients with whom we work are ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

9:00 AM - 11:58 AM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

Power of Prevention: Agency Risk Management Essentials of Sales

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

To Simply Comply or Truly Excel Ethically

11:00 AM - 11:57 AM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

12:00 PM - 2:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Farm Property Coverage for the Small or Hobby Farmer – An Overview

1:00 PM - 2:55 PM

U.S. agriculture and rural life underwent a tremendous transformation in the 20th century. Up to and including the early 20th century, agriculture was incredibly labor intensive. It took place on many small, diversified farms in rural areas and its ...

Power of Prevention: Agency Risk Management Essentials of Management

1:00 PM - 4:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

3:00 PM - 5:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Farm Property In Depth – Dwelling, Private Structures and Household Personal Property

3:00 PM - 4:54 PM

According to a 2023 U.S. Department of Agriculture (USDA) study, average farm size in the U.S. is 464 acres. The vast majority of these farms are owned and controlled by individuals and families. As such, farm insurance needs are more consistently ...

ABEN Webcasts

Commercial Insurance Coverages, Court Cases and Chaos

8:00 AM - 10:55 AM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

Understanding Surplus Lines - The Weird, Whacky and Just Plain Strange

8:00 AM - 10:56 AM

This course will review and discuss some of the common principles, definitions and concepts regarding surplus lines insurance.  Click here to register

Understanding and Avoiding E&O Claims in an Independent Insurance Agency

9:00 AM - 12:10 PM

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...

Commercial Insurance Issues that Cause Heartburn

12:00 PM - 2:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

ABEN Webcasts

Insurance Issues with the Remote Workforce

8:00 AM - 9:56 AM

If insuring the huge amount of Home-Based businesses that start each year was not hard enough, COVID-19 has added to this trend.  Businesses today are utilizing employees working from home to increase efficiency as well as reduce overall costs.  With ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

8:00 AM - 10:16 AM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Ethics for Insurance Professionals

1:00 PM - 3:05 PM

This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent.   Click here to register

If It Moves On The Farm – It Presents A Risk

1:00 PM - 2:46 PM

Items which move present substantial risk to our clients.  Whether an item is mobile under its own power or is provided mobility via another method, the exposures are real and dramatic.  This presentation will address the exposures associated with ...

Farm and Insurance Issues - Top Ten Cases of the Last Decade (Or So)

2:00 PM - 4:07 PM

The theme is simple; the cases and principles are not.  This is a quick-moving survey of the most important agriculture and farm-related insurance decisions in the last ten years or so.  After a brief introduction, the seminar will involve presenting ...

Introduction to Surplus Lines

3:00 PM - 3:56 PM

This session is designed to provide basic information about requirements involving surplus lines business in Texas. It will also address some common coverage limitations that are found in Surplus Lines policies.  Click here to register

ABEN Webcasts

What's Ethics Got to Do With It?

9:00 AM - 9:59 AM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

To Simply Comply or Truly Excel Ethically

9:00 AM - 9:57 AM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

Cyber 101: The Basics of Cyber Insurance

10:00 AM - 11:03 AM

This hour of continuing education is designed to be introduction to the basics of insuring cyber risks. It is designed for producers who are not familiar with the coverage and the basic contours of the risk that insureds have. Click here to register

Agritourism Insurance and Risk Management

12:00 PM - 2:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

What To Do With Rental Cars

12:00 PM - 2:57 PM

This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register

Cannabis 101

2:00 PM - 4:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

ABEN Webcasts

Steering the Business Auto Policy – Covered Autos and Who is an Insured

7:00 AM - 8:57 AM

There are three(3) big questions in determining liability coverage under the Business Auto Policy? 1: Is the auto a covered auto? 2: Is the person or entity involved an insured? 3: Do any exclusions/limitations apply? This seminar will examine ...

AI Implications in the Insurance Industry

8:00 AM - 9:08 AM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

Insureds: Who, When and Why

9:00 AM - 11:00 AM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Business Income Made Easy

9:00 AM - 11:56 AM

Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...

Power of Prevention: Agency Risk Management Essentials of Service

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Preparing for Contracts and Contractual Risk Transfer

11:00 AM - 1:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Are You Smarter than an Underwriter? 7 Simple Underwriting Questions No One Asks

1:00 PM - 2:56 PM

Let's be clear & this is only a SMALL sampling of simple underwriting and exposure questions agents and underwriters fail to ask! There are dozens more simple, common-sense questions that are often skipped - why remains a mystery. In this session ...

Agency Coverage Standards: Putting the Pieces Together

1:00 PM - 2:56 PM

This course will discuss the need for agencies to set Agency Coverage Standards in order to provide better coverage for their clients and provide some E&O protection for the agency.  Click here to register

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

1:00 PM - 1:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

ABEN Webcasts

Valuation Considerations in the Commercial Property Form

7:00 AM - 8:59 AM

There are many different ways that commercial property can be valued under the Building and Personal Property Coverage form. While Actual Cash Value and Replacement Cost are the most common, they may not always be the best choice for the insured. This ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

9:00 AM - 11:01 AM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

National ABEN Day

National ABEN Day 2025

10:00 AM - 4:00 PM

Insurance Horror Stories - True Tales From The Industry  National ABEN Day  returns with a full day of engaging, eye-opening sessions that are equal parts educational and entertaining. This year’s lineup includes: 🔹  E&O Nightmares  –  ...

ABEN Webcasts

Setting Business Income Limits: It’s Easier Than You Think!

8:00 AM - 8:56 AM

This course will show agents the factors needed to set the proper Business Income limits for their clients. The coinsurance method, Maximum Period of Indemnity, and Monthly Limit of Indemnity methods will be addressed.   Click here to register

Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider

9:00 AM - 12:02 PM

The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...

Looking into the Future of Workers' Compensation

10:00 AM - 11:43 AM

As injuries decrease and insurance carriers remain profitable, Workers’ Compensation Insurance market is currently in a good place. However, storm clouds are on the horizon as looming risks threaten the market. In this session, you will learn more ...

The Harsh Reality of Condominium Ownership - An Insurance Perspective

12:00 PM - 1:56 PM

One of the most difficult tasks an owner of a condominium has is to determine the insurance needed for their investment.  This course will break down three issue that are necessary in determining insurance coverage needed: State Condominium ...

New(er) Power on the Farm: Wind, Solar, Methane, Biomass

12:00 PM - 1:51 PM

This class will review the various renewable energy options available to our farm and ag accounts.  We will examine the benefits and challenges of the use of wind, methane, solar and biomass on the farm.  What are the risk management considerations ...

What's Ethics Got to Do With It?

12:15 PM - 1:14 PM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

1:00 PM - 2:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

Insuring Drones and Modern Transit Risks

2:00 PM - 3:52 PM

From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...

Garage Operations, Valet Parking, Storage Facilities and Similar Auto Risks - Vital Coverage Considerations

3:00 PM - 5:57 PM

Businesses whose operations require that they take customers’ autos into their care, custody or control have unique exposures. Their legal liability associated with bodily injury and/or property damage to a third party while in possession of these ...

ABEN Webcasts

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

8:00 AM - 11:07 AM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Farm Property In Depth – Dwelling, Private Structures and Household Personal Property

9:00 AM - 10:54 AM

According to a 2023 U.S. Department of Agriculture (USDA) study, average farm size in the U.S. is 464 acres. The vast majority of these farms are owned and controlled by individuals and families. As such, farm insurance needs are more consistently ...

Understanding Trucking & Motor Truck Insurance

9:00 AM - 11:01 AM

Trucking coverage and Motor Carrier coverage are very similar, but each is designed for different types of risks and somewhat different operations. This session focuses on the similarities of these coverage forms as well as the differences between ...

Additional Insureds - Misery Awaits!

10:00 AM - 11:56 AM

This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them.  Click here to ...

Farm Property – Vital Endorsements For the Small or Hobby Farmer

11:00 AM - 12:56 PM

Property and liability forms available for the agribusiness client are risk finance tools, typically developed for the ‘average’ risk in this industry. As insurance professionals, we understand that very few of the clients with whom we work are ...

Commercial Property Claims, Coverages, and Consequences

12:00 PM - 2:56 PM

This course will examine how the Commercial Property policy responds to a claim using real-life claims scenarios. We will also review "what went wrong" in some situations and how to be sure your insureds are properly covered.  Click here to register

CGL & the Contractor: Traps & Tricks

12:00 PM - 2:58 PM

This course deals with the ISO CGL as it applies to contractors. Included in the discussion will be a discussion of the insurance and non-insurance remedies for the coverage gaps. Emphasis will be on increased awareness, loss reduction, and increased ...

Flood Insurance 2.0

2:00 PM - 4:57 PM

This course will examine the history, products & policies, general rules, claims process, and rating procedures of the Flood Insurance policy. The course also reviews the most recent NFIP changes.  The flood course meets the requirements of the ...

Farm Property Coverage for the Small or Hobby Farmer – An Overview

3:00 PM - 4:55 PM

U.S. agriculture and rural life underwent a tremendous transformation in the 20th century. Up to and including the early 20th century, agriculture was incredibly labor intensive. It took place on many small, diversified farms in rural areas and its ...

Exploring Personal Auto Claims & Coverage Scenarios

3:00 PM - 6:00 PM

This course consists of 18 personal auto claims and coverage scenarios. Using the ISO PP 00 01 09 18 Personal Auto Policy, students will review the policy provisions to determine if the loss or situation is covered. There will also be a discussion of ...

ABEN Webcasts

Difficult Coverage Determinations

8:00 AM - 9:46 AM

The automobile insurance industry is always evolving, with issues such as residency in a telecommuting world, ride-share exclusions, and rental car coverages provoking new case law. Florida as a venue has its challenges, with a high number of ...

Lloyd’s: Insurance Marketplace to the World

8:00 AM - 9:54 AM

An in depth look at the history, structure, governance and performance of the world’s oldest insurance market. The presentation provides an overview of the global market and focuses on the US market with details on distribution and lines of business. ...

The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t

9:00 AM - 11:57 AM

The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...

An Hour Of True Crime - Wrong Way Driver

12:00 PM - 12:57 PM

This course will discuss a four car accident which resulted in multiple fatalities.  Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss.  Click here to register

Demystifying the Business Auto Coverage Form

12:00 PM - 2:56 PM

The Business Auto Policy (BAP) is the 'go to' coverage form for our clients who have liability and physical damage exposures. Protection for autos owned by, used by and even those autos not owned by our clients, but for whom they have vicarious ...

What a Crime - Understanding Crime Insurance

12:00 PM - 2:57 PM

This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...

Coverage Concerns for App/Web-Based Services

2:00 PM - 3:49 PM

In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...

ABEN Webcasts

Insuring Coastal Exposures

8:00 AM - 10:56 AM

Coastal exposures present unique challenges for insurance agents and carriers. This course will review some of those challenges in homeowners insurance, commercial property insurance, condominium coverages, business income, flood, and wind. Also ...

Adding Value In Personal Lines

9:00 AM - 11:57 AM

Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...

Could Your Ethics Be Stunting Your Growth?

9:00 AM - 9:54 AM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

11:00 AM - 12:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Advanced Investigative & Anti-Fraud Techniques for Insurance Agents

12:00 PM - 1:43 PM

In this session, Stacey Giulianti will review the extent of the problem of property insurance fraud in Florida, including statistics on fraud; fraud indicators for a variety of peril types; legal elements of each crime; and an agent’s role in ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

12:00 PM - 3:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Organizational Culture - The Solution for Creating an Ethical and Productive Agency

12:00 PM - 2:55 PM

Most ethics courses are reactive rather than proactive.  This course attacks the ethical discussion with a unique twist.  Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

3:00 PM - 6:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Guiding Tenets of Ethical Leadership

3:00 PM - 4:01 PM

Many things play into what individuals consider as "ethical", yet some foundational principles of ethical behavior stand the test of time and even technology. This session includes timeless guiding principles of tried and true leadership ethics as ...

ABEN Webcasts

Insuring Truckers

8:00 AM - 11:02 AM

This course will cover all the main exposures faced by truckers and the coverages needed to protect them.  Click here to register

COVERAGE ESSENTIALS: Homeowners Part II - Property Coverages

9:00 AM - 11:59 AM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. In this session focuses specifically on the property coverage provided under the policy. The material is based on ISO's Homeowners 3 - Special Form HO ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

9:00 AM - 9:57 AM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Legacy Blueprint: Crafting Tomorrow's Agency Today

9:00 AM - 12:54 PM

In an industry where evolution is as certain as change, passing the baton from one generation to the next should be seamless and strategic. Dive deep into the intricacies of agency perpetuation planning at this must-attend session. We'll not only ...

AI Implications in the Insurance Industry

12:00 PM - 1:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

12:00 PM - 2:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

COVERAGE ESSENTIALS: Homeowners Part 1 – Policy Definitions, Liability Coverage and Policy Conditions

3:00 PM - 5:57 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. This session focuses specifically on the liability coverage provided under the policy as well as eligibility, definitions, and policy conditions. The ...

ABEN Webcasts

An Insurance Horror Story - Hoarders

9:00 AM - 10:55 AM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

9:00 AM - 11:57 AM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Commercial Insurance Coverages, Court Cases and Chaos

12:00 PM - 2:55 PM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

Claims - Made Policies - The Most Dangerous Insurance Policies

12:00 PM - 12:56 PM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

12:00 PM - 2:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

To Simply Comply or Truly Excel Ethically

1:00 PM - 1:57 PM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

3:00 PM - 5:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

ABEN Webcasts

Commercial Insurance Issues that Cause Heartburn

8:00 AM - 10:55 AM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

Understanding Surplus Lines - The Weird, Whacky and Just Plain Strange

11:00 AM - 1:56 PM

This course will review and discuss some of the common principles, definitions and concepts regarding surplus lines insurance.  Click here to register

Commercial Insurance Coverages, Court Cases and Chaos

12:00 PM - 2:55 PM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

Understanding and Avoiding E&O Claims in an Independent Insurance Agency

12:00 PM - 3:10 PM

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...

ABEN Webcasts

A Walk Around The Farm – Farm Property Considerations

8:00 AM - 9:45 AM

This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program.  Even though many carriers do not use ISO forms in ...

Personal Lines Issues That Keep You Up at Night

8:00 AM - 9:56 AM

Course Description: Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct.  This course will take a detailed look at some of the more common ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

8:00 AM - 9:00 AM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

Power of Prevention: Agency Risk Management Essentials of Management

9:00 AM - 12:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

10:00 AM - 1:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Additional Insureds and Contractual Liability

1:00 PM - 1:55 PM

This session is designed to show how contractual liability differs from additional insured status and how the two interact in the general liability policy. Click here to register

Power of Prevention: Agency Risk Management Essentials of Sales

1:00 PM - 4:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

Issues in Construction Bonds

2:00 PM - 4:48 PM

  This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry.  The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships ...

A Walk Around The Farm – Farm Liability Considerations

4:00 PM - 5:48 PM

This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.  Click here to register

ABEN Webcasts

Farm and Insurance Issues - Top Ten Cases of the Last Decade (Or So)

8:00 AM - 10:07 AM

The theme is simple; the cases and principles are not.  This is a quick-moving survey of the most important agriculture and farm-related insurance decisions in the last ten years or so.  After a brief introduction, the seminar will involve presenting ...

Introduction to Surplus Lines

9:00 AM - 9:56 AM

This session is designed to provide basic information about requirements involving surplus lines business in Texas. It will also address some common coverage limitations that are found in Surplus Lines policies.  Click here to register

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

10:00 AM - 12:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Insurance Issues with the Remote Workforce

12:00 PM - 1:56 PM

If insuring the huge amount of Home-Based businesses that start each year was not hard enough, COVID-19 has added to this trend.  Businesses today are utilizing employees working from home to increase efficiency as well as reduce overall costs.  With ...

Ethics for Insurance Professionals

3:00 PM - 5:05 PM

This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent.   Click here to register

If It Moves On The Farm – It Presents A Risk

4:00 PM - 5:46 PM

Items which move present substantial risk to our clients.  Whether an item is mobile under its own power or is provided mobility via another method, the exposures are real and dramatic.  This presentation will address the exposures associated with ...

ABEN Webcasts

Cannabis 101

8:00 AM - 10:08 AM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

What To Do With Rental Cars

8:00 AM - 10:57 AM

This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register

Are You Smarter than an Underwriter? 7 Simple Underwriting Questions No One Asks

9:00 AM - 10:56 AM

Let's be clear & this is only a SMALL sampling of simple underwriting and exposure questions agents and underwriters fail to ask! There are dozens more simple, common-sense questions that are often skipped - why remains a mystery. In this session ...

Flood Insurance: Beyond The Fundamentals

9:00 AM - 11:55 AM

For over 50 years the National Flood Insurance Program (NFIP) has played a key role in helping Americans protect the lives they’ve built from floods. The program is a critical and dependable resource for homeowners and businesses nationwide. It plays ...

Insureds: Who, When and Why

11:00 AM - 1:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

To Simply Comply or Truly Excel Ethically

11:00 AM - 11:57 AM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

Cyber 101: The Basics of Cyber Insurance

12:00 PM - 1:03 PM

This hour of continuing education is designed to be introduction to the basics of insuring cyber risks. It is designed for producers who are not familiar with the coverage and the basic contours of the risk that insureds have. Click here to register

Preparing for Contracts and Contractual Risk Transfer

1:00 PM - 3:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Agritourism Insurance and Risk Management

2:00 PM - 4:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

E&O Risk Management - Meeting the Challenge of Change

2:00 PM - 4:54 PM

This course is designed to provide insurance agents with essential knowledge and strategies to minimize their exposure to Errors and Omissions (E&O) claims. Participants will engage in a thorough exploration of critical concepts, including: ...

ABEN Webcasts

Cannabis 101

10:00 AM - 12:08 PM

This two hour class is designed to be an introduction to the insurance issues related to national changes in marijuana possession and use laws.  The course has a particular emphasis on examining the commercial risks, but also addresses the personal ...

ABEN Webcasts

Agritourism Insurance and Risk Management

8:00 AM - 10:04 AM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

Commercial Insurance Coverages, Court Cases and Chaos

8:00 AM - 10:55 AM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

Farm Property Coverage for the Small or Hobby Farmer – An Overview

9:00 AM - 10:55 AM

U.S. agriculture and rural life underwent a tremendous transformation in the 20th century. Up to and including the early 20th century, agriculture was incredibly labor intensive. It took place on many small, diversified farms in rural areas and its ...

Farm Property In Depth – Dwelling, Private Structures and Household Personal Property

11:00 AM - 12:54 PM

According to a 2023 U.S. Department of Agriculture (USDA) study, average farm size in the U.S. is 464 acres. The vast majority of these farms are owned and controlled by individuals and families. As such, farm insurance needs are more consistently ...

Commercial Insurance Issues that Cause Heartburn

12:00 PM - 2:55 PM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

What To Do With Rental Cars

12:00 PM - 2:57 PM

This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register

Farm Property – Vital Endorsements For the Small or Hobby Farmer

1:00 PM - 2:56 PM

Property and liability forms available for the agribusiness client are risk finance tools, typically developed for the ‘average’ risk in this industry. As insurance professionals, we understand that very few of the clients with whom we work are ...

To Simply Comply or Truly Excel Ethically

1:00 PM - 1:57 PM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

Cyber 101: The Basics of Cyber Insurance

2:00 PM - 3:03 PM

This hour of continuing education is designed to be introduction to the basics of insuring cyber risks. It is designed for producers who are not familiar with the coverage and the basic contours of the risk that insureds have. Click here to register

Understanding Surplus Lines - The Weird, Whacky and Just Plain Strange

2:00 PM - 4:56 PM

This course will review and discuss some of the common principles, definitions and concepts regarding surplus lines insurance.  Click here to register

Understanding and Avoiding E&O Claims in an Independent Insurance Agency

3:00 PM - 6:10 PM

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...

ABEN Webcasts

Commercial Insurance Coverages, Court Cases and Chaos

8:00 AM - 10:55 AM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

Claims - Made Policies - The Most Dangerous Insurance Policies

8:00 AM - 8:56 AM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

9:00 AM - 11:59 AM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Preparing for Contracts and Contractual Risk Transfer

9:00 AM - 11:05 AM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Are You Smarter than an Underwriter? 7 Simple Underwriting Questions No One Asks

11:00 AM - 12:56 PM

Let's be clear & this is only a SMALL sampling of simple underwriting and exposure questions agents and underwriters fail to ask! There are dozens more simple, common-sense questions that are often skipped - why remains a mystery. In this session ...

An Insurance Horror Story - Hoarders

12:00 PM - 1:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

12:00 PM - 2:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Insureds: Who, When and Why

1:00 PM - 3:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

3:00 PM - 5:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

To Simply Comply or Truly Excel Ethically

3:00 PM - 3:57 PM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

ABEN Webcasts

COVERAGE ESSENTIALS: Homeowners Part 1 – Policy Definitions, Liability Coverage and Policy Conditions

9:00 AM - 11:57 AM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. This session focuses specifically on the liability coverage provided under the policy as well as eligibility, definitions, and policy conditions. The ...

Valuation Considerations in the Commercial Property Form

9:00 AM - 10:59 AM

There are many different ways that commercial property can be valued under the Building and Personal Property Coverage form. While Actual Cash Value and Replacement Cost are the most common, they may not always be the best choice for the insured. This ...

E&O Risk Management - Meeting the Challenge of Change

10:00 AM - 12:54 PM

This course is designed to provide insurance agents with essential knowledge and strategies to minimize their exposure to Errors and Omissions (E&O) claims. Participants will engage in a thorough exploration of critical concepts, including: ...

Legacy Blueprint: Crafting Tomorrow's Agency Today

11:00 AM - 2:54 PM

In an industry where evolution is as certain as change, passing the baton from one generation to the next should be seamless and strategic. Dive deep into the intricacies of agency perpetuation planning at this must-attend session. We'll not only ...

COVERAGE ESSENTIALS: Homeowners Part II - Property Coverages

12:00 PM - 2:59 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. In this session focuses specifically on the property coverage provided under the policy. The material is based on ISO's Homeowners 3 - Special Form HO ...

Insuring Truckers

12:00 PM - 3:02 PM

This course will cover all the main exposures faced by truckers and the coverages needed to protect them.  Click here to register

Flood Insurance: Beyond The Fundamentals

1:00 PM - 3:55 PM

For over 50 years the National Flood Insurance Program (NFIP) has played a key role in helping Americans protect the lives they’ve built from floods. The program is a critical and dependable resource for homeowners and businesses nationwide. It plays ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

1:00 PM - 3:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

3:00 PM - 5:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

ABEN Webcasts

Agency Coverage Standards: Putting the Pieces Together

7:00 AM - 8:56 AM

This course will discuss the need for agencies to set Agency Coverage Standards in order to provide better coverage for their clients and provide some E&O protection for the agency.  Click here to register

Organizational Culture - The Solution for Creating an Ethical and Productive Agency

8:00 AM - 10:55 AM

Most ethics courses are reactive rather than proactive.  This course attacks the ethical discussion with a unique twist.  Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

9:00 AM - 12:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Guiding Tenets of Ethical Leadership

9:00 AM - 10:01 AM

Many things play into what individuals consider as "ethical", yet some foundational principles of ethical behavior stand the test of time and even technology. This session includes timeless guiding principles of tried and true leadership ethics as ...

Steering the Business Auto Policy – Covered Autos and Who is an Insured

9:00 AM - 10:57 AM

There are three(3) big questions in determining liability coverage under the Business Auto Policy? 1: Is the auto a covered auto? 2: Is the person or entity involved an insured? 3: Do any exclusions/limitations apply? This seminar will examine ...

Business Income Made Easy

11:00 AM - 1:56 PM

Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...

Could Your Ethics Be Stunting Your Growth?

11:00 AM - 11:54 AM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Adding Value In Personal Lines

12:00 PM - 2:57 PM

Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...

Insuring Coastal Exposures

12:00 PM - 2:56 PM

Coastal exposures present unique challenges for insurance agents and carriers. This course will review some of those challenges in homeowners insurance, commercial property insurance, condominium coverages, business income, flood, and wind. Also ...

Ethical Leadership is Impactful Leadership - Don't Just Tell Me - Show Me!

1:00 PM - 2:03 PM

Ethics aren't something that you can teach as effectively as modeling what ethical behavior looks like and "doing life" with others. Ethical leadership is contextual and depends on both relationships and circumstances, thus impactful leadership when ...

Advanced Investigative & Anti-Fraud Techniques for Insurance Agents

2:00 PM - 3:43 PM

In this session, Stacey Giulianti will review the extent of the problem of property insurance fraud in Florida, including statistics on fraud; fraud indicators for a variety of peril types; legal elements of each crime; and an agent’s role in ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

3:00 PM - 6:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

ABEN Webcasts

Coverage Concerns for App/Web-Based Services

8:00 AM - 9:49 AM

In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...

What a Crime - Understanding Crime Insurance

8:00 AM - 10:57 AM

This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

9:00 AM - 10:08 AM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

Difficult Coverage Determinations

10:00 AM - 11:46 AM

The automobile insurance industry is always evolving, with issues such as residency in a telecommuting world, ride-share exclusions, and rental car coverages provoking new case law. Florida as a venue has its challenges, with a high number of ...

Lloyd’s: Insurance Marketplace to the World

12:00 PM - 1:54 PM

An in depth look at the history, structure, governance and performance of the world’s oldest insurance market. The presentation provides an overview of the global market and focuses on the US market with details on distribution and lines of business. ...

The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t

12:00 PM - 2:57 PM

The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...

Power of Prevention: Agency Risk Management Essentials of Service

1:00 PM - 4:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

An Hour Of True Crime - Wrong Way Driver

2:00 PM - 2:57 PM

This course will discuss a four car accident which resulted in multiple fatalities.  Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss.  Click here to register

Demystifying the Business Auto Coverage Form

3:00 PM - 5:56 PM

The Business Auto Policy (BAP) is the 'go to' coverage form for our clients who have liability and physical damage exposures. Protection for autos owned by, used by and even those autos not owned by our clients, but for whom they have vicarious ...

ABEN Webcasts

AI Implications in the Insurance Industry

8:00 AM - 9:08 AM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

If It Moves On The Farm – It Presents A Risk

8:00 AM - 9:46 AM

Items which move present substantial risk to our clients.  Whether an item is mobile under its own power or is provided mobility via another method, the exposures are real and dramatic.  This presentation will address the exposures associated with ...

Insurance Issues with the Remote Workforce

8:00 AM - 9:56 AM

If insuring the huge amount of Home-Based businesses that start each year was not hard enough, COVID-19 has added to this trend.  Businesses today are utilizing employees working from home to increase efficiency as well as reduce overall costs.  With ...

Ethics for Insurance Professionals

9:00 AM - 11:05 AM

This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent.   Click here to register

Farm and Insurance Issues - Top Ten Cases of the Last Decade (Or So)

10:00 AM - 12:07 PM

The theme is simple; the cases and principles are not.  This is a quick-moving survey of the most important agriculture and farm-related insurance decisions in the last ten years or so.  After a brief introduction, the seminar will involve presenting ...

Introduction to Surplus Lines

11:00 AM - 11:56 AM

This session is designed to provide basic information about requirements involving surplus lines business in Texas. It will also address some common coverage limitations that are found in Surplus Lines policies.  Click here to register

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

1:00 PM - 1:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

1:00 PM - 3:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

ABEN Webcasts

A Walk Around The Farm – Farm Liability Considerations

8:00 AM - 9:48 AM

This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.  Click here to register

Issues in Construction Bonds

8:00 AM - 10:48 AM

  This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry.  The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships ...

What's Ethics Got to Do With It?

9:00 AM - 9:59 AM

Business codes of ethics, standards of ethical behavior, these are all expected in certain high-risk, highly regulated industries, including the insurance industry but what does that have to do with our everyday life as an agent, an account manager, ...

A Walk Around The Farm – Farm Property Considerations

10:00 AM - 11:45 AM

This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program.  Even though many carriers do not use ISO forms in ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

10:00 AM - 11:00 AM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

12:00 PM - 3:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Personal Lines Issues That Keep You Up at Night

12:00 PM - 1:56 PM

Course Description: Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct.  This course will take a detailed look at some of the more common ...

Additional Insureds and Contractual Liability

3:00 PM - 3:55 PM

This session is designed to show how contractual liability differs from additional insured status and how the two interact in the general liability policy. Click here to register

ABEN Webcasts

Insuring Drones and Modern Transit Risks

8:00 AM - 9:52 AM

From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...

The Harsh Reality of Condominium Ownership - An Insurance Perspective

8:00 AM - 9:56 AM

One of the most difficult tasks an owner of a condominium has is to determine the insurance needed for their investment.  This course will break down three issue that are necessary in determining insurance coverage needed: State Condominium ...

Garage Operations, Valet Parking, Storage Facilities and Similar Auto Risks - Vital Coverage Considerations

9:00 AM - 11:57 AM

Businesses whose operations require that they take customers’ autos into their care, custody or control have unique exposures. Their legal liability associated with bodily injury and/or property damage to a third party while in possession of these ...

Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider

12:00 PM - 3:02 PM

The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...

Setting Business Income Limits: It’s Easier Than You Think!

12:00 PM - 12:56 PM

This course will show agents the factors needed to set the proper Business Income limits for their clients. The coinsurance method, Maximum Period of Indemnity, and Monthly Limit of Indemnity methods will be addressed.   Click here to register

Looking into the Future of Workers' Compensation

12:00 PM - 1:43 PM

As injuries decrease and insurance carriers remain profitable, Workers’ Compensation Insurance market is currently in a good place. However, storm clouds are on the horizon as looming risks threaten the market. In this session, you will learn more ...

New(er) Power on the Farm: Wind, Solar, Methane, Biomass

2:00 PM - 3:51 PM

This class will review the various renewable energy options available to our farm and ag accounts.  We will examine the benefits and challenges of the use of wind, methane, solar and biomass on the farm.  What are the risk management considerations ...

ABEN Webcasts

Flood Insurance 2.0

8:00 AM - 10:57 AM

This course will examine the history, products & policies, general rules, claims process, and rating procedures of the Flood Insurance policy. The course also reviews the most recent NFIP changes.  The flood course meets the requirements of the ...

Exploring Personal Auto Claims & Coverage Scenarios

9:00 AM - 12:00 PM

This course consists of 18 personal auto claims and coverage scenarios. Using the ISO PP 00 01 09 18 Personal Auto Policy, students will review the policy provisions to determine if the loss or situation is covered. There will also be a discussion of ...

Power of Prevention: Agency Risk Management Essentials of Sales

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

The “Lucky” Thirteen Most Important Issues in Homeowners Insurance

10:00 AM - 1:07 PM

This broad-ranging three hour continuing education session is designed to be a review of the most important coverage issues in personal lines insurance for producers not well-versed in the intricacies which may be encountered.  For those producers ...

Additional Insureds - Misery Awaits!

12:00 PM - 1:56 PM

This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them.  Click here to ...

Understanding Trucking & Motor Truck Insurance

12:00 PM - 2:01 PM

Trucking coverage and Motor Carrier coverage are very similar, but each is designed for different types of risks and somewhat different operations. This session focuses on the similarities of these coverage forms as well as the differences between ...

Power of Prevention: Agency Risk Management Essentials of Management

1:00 PM - 4:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Commercial Property Claims, Coverages, and Consequences

2:00 PM - 4:56 PM

This course will examine how the Commercial Property policy responds to a claim using real-life claims scenarios. We will also review "what went wrong" in some situations and how to be sure your insureds are properly covered.  Click here to register

CGL & the Contractor: Traps & Tricks

3:00 PM - 5:58 PM

This course deals with the ISO CGL as it applies to contractors. Included in the discussion will be a discussion of the insurance and non-insurance remedies for the coverage gaps. Emphasis will be on increased awareness, loss reduction, and increased ...

ABEN Webcasts

If It Moves On The Farm – It Presents A Risk

10:00 AM - 11:46 AM

Items which move present substantial risk to our clients.  Whether an item is mobile under its own power or is provided mobility via another method, the exposures are real and dramatic.  This presentation will address the exposures associated with ...

Ethics for Insurance Professionals

11:00 AM - 1:05 PM

This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent.   Click here to register

Farm and Insurance Issues - Top Ten Cases of the Last Decade (Or So)

12:00 PM - 2:07 PM

The theme is simple; the cases and principles are not.  This is a quick-moving survey of the most important agriculture and farm-related insurance decisions in the last ten years or so.  After a brief introduction, the seminar will involve presenting ...

Insurance Issues with the Remote Workforce

12:00 PM - 1:56 PM

If insuring the huge amount of Home-Based businesses that start each year was not hard enough, COVID-19 has added to this trend.  Businesses today are utilizing employees working from home to increase efficiency as well as reduce overall costs.  With ...

Introduction to Surplus Lines

1:00 PM - 1:56 PM

This session is designed to provide basic information about requirements involving surplus lines business in Texas. It will also address some common coverage limitations that are found in Surplus Lines policies.  Click here to register

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

4:00 PM - 6:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

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Personal Lines Issues That Keep You Up at Night

8:00 AM - 9:56 AM

Course Description: Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct.  This course will take a detailed look at some of the more common ...

Additional Insureds and Contractual Liability

9:00 AM - 9:55 AM

This session is designed to show how contractual liability differs from additional insured status and how the two interact in the general liability policy. Click here to register

A Walk Around The Farm – Farm Liability Considerations

10:00 AM - 11:48 AM

This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.  Click here to register

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

10:00 AM - 1:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Issues in Construction Bonds

10:00 AM - 12:48 PM

  This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry.  The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships ...

Valuation Considerations in the Commercial Property Form

11:00 AM - 12:59 PM

There are many different ways that commercial property can be valued under the Building and Personal Property Coverage form. While Actual Cash Value and Replacement Cost are the most common, they may not always be the best choice for the insured. This ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

12:00 PM - 1:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

A Walk Around The Farm – Farm Property Considerations

1:00 PM - 2:45 PM

This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program.  Even though many carriers do not use ISO forms in ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

1:00 PM - 2:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

ABEN Webcasts

Commercial Insurance Issues that Cause Heartburn

8:00 AM - 10:55 AM

To say the market is changing is an understatement.  We are going to be (if not already) forced to deal with many of these trends.  This course starts with the changing market place and all of the pressures we will face in the coming year(s).  We will ...

Understanding Surplus Lines - The Weird, Whacky and Just Plain Strange

8:00 AM - 10:56 AM

This course will review and discuss some of the common principles, definitions and concepts regarding surplus lines insurance.  Click here to register

Understanding and Avoiding E&O Claims in an Independent Insurance Agency

9:00 AM - 12:10 PM

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...

Commercial Insurance Coverages, Court Cases and Chaos

12:00 PM - 2:55 PM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

ABEN Webcasts

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

9:00 AM - 11:58 AM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

Insureds: Who, When and Why

9:00 AM - 11:00 AM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

Power of Prevention: Agency Risk Management Essentials of Service

9:00 AM - 12:00 PM

This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...

To Simply Comply or Truly Excel Ethically

9:00 AM - 9:57 AM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

Preparing for Contracts and Contractual Risk Transfer

11:00 AM - 1:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Commercial Insurance Coverages, Court Cases and Chaos

12:00 PM - 2:55 PM

This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

12:00 PM - 2:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Claims - Made Policies - The Most Dangerous Insurance Policies

12:00 PM - 12:56 PM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

Are You Smarter than an Underwriter? 7 Simple Underwriting Questions No One Asks

1:00 PM - 2:56 PM

Let's be clear & this is only a SMALL sampling of simple underwriting and exposure questions agents and underwriters fail to ask! There are dozens more simple, common-sense questions that are often skipped - why remains a mystery. In this session ...

An Insurance Horror Story - Hoarders

3:00 PM - 4:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

3:00 PM - 5:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

ABEN Webcasts